Refund and Returns Policy
How to cancel an order or return books bought from Birr Series Publications, who pays return postage, and how long refunds take. Nothing in this policy affects your legal rights.
Changing your mind (14 days)
If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days, without giving a reason. The 14 days start the day after you receive your order. If your order arrives in more than one delivery, they start the day after you receive the last one.
To cancel, tell us clearly within those 14 days by email or WhatsApp (details below). You can use the model cancellation form at the end of this policy, but you do not have to. You then have a further 14 days from the day you tell us to send the books back.
If you have changed your mind, you pay the cost of returning the books.
Condition of returned books
You may handle the books as you would in a shop to decide whether to keep them. If a book comes back written in, with a broken spine or otherwise used beyond that, we may reduce your refund to reflect the loss in value. Please pack books carefully so they are not damaged on the way back.
How to start a return
Email us at info@birrseriespublications.com with your order number and how many copies you wish to return. You can also message us on WhatsApp at +44 7879 310938.
Please contact us before sending anything back so we can confirm the return address and give you a reference to include with the parcel. We recommend using a tracked service and keeping your proof of postage.
Who pays for return postage
- You pay the return postage if you have simply changed your mind.
- We pay if a book is faulty, damaged on arrival or not what you ordered. In that case we will cover the postage or arrange collection.
Refunds
We refund you within 14 days of receiving the books back or, if earlier, within 14 days of you giving us proof that you have sent them. Refunds are made to the original payment method.
We refund the price of the books in full, less any reduction described under “Condition of returned books”. Where you paid a delivery charge, we also refund our standard delivery cost; if you chose a faster service, the extra amount is not refunded. Delivery within the United Kingdom is free on every order, so in most cases there is no delivery charge involved.
Faulty, damaged or incorrect books (30 days)
The 14-day period above is for changing your mind. Faulty goods are different. If a book is misprinted, missing pages, damaged on arrival or not what you ordered, the Consumer Rights Act 2015 gives you 30 days from delivery to reject it for a full refund. We pay the cost of returning it.
Contact us with a photograph of the fault. We will replace the book or refund it, whichever you prefer, and you will not be out of pocket for postage.
After 30 days you still have rights. You can ask for a replacement or repair and, if that is not possible or does not fix the problem, a refund or a price reduction. A fault that appears within six months of delivery is presumed to have been there at delivery unless we can show otherwise. You can make a claim for up to six years after delivery (five years in Scotland).
Bundles and bulk orders
Multi-copy bundles are sold as a single item at a discounted price. If you change your mind, please return the complete bundle. If any copy in a bundle is faulty or damaged, we will replace or refund that copy and you do not need to return the rest.
Orders placed on a wholesale or trade account, for example by madrasahs, maktabs and Islamic institutes, are business purchases, so the 14-day consumer cancellation right does not apply. If any copies arrive faulty or damaged, we will replace or refund them. Please contact us before returning a bulk order so we can arrange collection and agree the refund with you directly.
Orders that have not shipped yet
If you contact us before your order leaves us, we will cancel it and refund you in full within 14 days, with nothing to return.
Model cancellation form
You can copy this form into an email to us if you wish. You do not have to use it.
To: Birr Series Publications Limited, 5 Brayford Square, London E1 0SG, United Kingdom. Email: info@birrseriespublications.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Contact
Birr Series Publications Limited
5 Brayford Square, London, E1 0SG, United Kingdom
Registered in England and Wales, company number 17330857
Email: info@birrseriespublications.com
WhatsApp: +44 7879 310938
For general questions about ordering, delivery and wholesale accounts, see our frequently asked questions.